Qatar Chamber launches electronic system to evaluate customer satisfaction

Doha: Qatar Chamber’s Second Vice- Chairman and President of Registration and Membership Committee Rashid bin Hamad Al Athba has jointly launched the electronic system to evaluate customer satisfaction with the services provided by the Chamber to its members.

The ceremony was attended by QC Chairman Sheikh Khalifa bin Jassim Al Thani and QC First Vice Chairman Mohamed bin Ahmed bin Towar Al Kuwari and a number of board members.

Al Athba stressed the importance of the new program saying that it came in the context of developing and improving services offered by the Chamber to its members.

He also said that it aims to measure the satisfaction of the Chamber’s members for the services they receive during their visits to its headquarter in Member Affairs and Certificate of Origin sections.

It also aims to identify the deficiencies in performance, if any, in order to develop and improve the QC services it provides to it members, he noted.

Al Athba pointed out that the system works through two electronic devices connected to an online application on smart phones.

Both devices will collect information that measure satisfaction of members and customers.

The two devices have been examined and a third portable device will be used to measure evaluation of participants in the Chamber’s events including conferences, seminars, trainings and other activities.

The evaluation program works only during official working hours from 7 – 2 p.m. to avoid any interference in information.

The program helps in conducting daily, weekly and monthly reports on number of customers, the best day, the worst day, the best hour and the worst one.

Source from: The Peninsula